In marketing, a common prospect profiling tool is the persona. (And yes, we use them here at ...

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Not too long ago, I was in a meeting which I felt went really well. At the ...

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Why is it, that we give great, usable feedback (I think) and don’t ask for it enough ...

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Have you ever known someone who was very successful at their job, but was impossible to work ...

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One of my children shared they made a disappointing grade on a recent exam. What’s the usual response ...

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We all have days (or months, or years…!) when things just are not going the way that ...

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